When faced with selecting a Vacation Rental Management Company, many homeowners find themselves faced with the choice between large national companies that utilize cutting edge technology to maximize owner profits; and small local companies that offer more personalized service. At Hill Country Premier Lodging (HCPL), we believe you can have both.
The Vacation Rental Industry is constantly evolving and we at Hill Country Premier Lodging are dedicated to continuing to enhance our services to homeowners based on industry best practices and technological innovations. Beyond the technology, our commitment to customer service is the foundation of our business philosophy. We partner with every home owner as an individual to assess your goals for your Vacation Rental and we advise how to best achieve those. Every Vacation Rental is different and so is every homeowner, so our customizable service offering allows you to select the services that make sense for you.
We operate with a commission-based structure, so we are incented to make your property as successful as possible. If you don’t get paid, we don’t get paid. As your business partner we are motivated to keep your costs low and your profitability high.
Property listings where they matter most –
Your property will be listed on the HCPL website and promoted via our in-house sales staff. We have a large base of repeat guests and over 50% of bookings come directly from our website or direct marketing efforts. In addition, we post our properties on all of the major national and international Vacation Rental sites:
It’s all in the details…and we take care of those –
At HCPL we are plugged in to the communities we service and ensure that our properties are in compliance with state and local laws. In addition, we collect and remit all necessary Hotel Occupancy Taxes on your behalf. We also offer 24/7 support for guests onsite. We troubleshoot and address guest issues that may arise quickly and work to preserve their experience to mitigate the risk of negative reviews.
Tools of the Trade –
As an Owner, you will be provided with an owner portal which includes a dashboard where you can view your bookings, availability calendar, as well as current and past statements. Owners also can block dates and review any service related items that have been scheduled for your property via the portal.
Quality housekeeping, every time –
Housekeepers are the unsung heroes of the hospitality business and we have partnered with some truly remarkable Housekeeping Professionals to ensure a quality guest experience. We provide Housekeepers an app to manage their schedule and have a convenient supply pickup option to replenish any needed supplies at your home. Scheduling of service, oversight, and payment to the vendors is all managed by HCPL so you don’t have to lift a finger.
But wait, there’s more –
Our Field Services Team provides even more ways for us to save our owners time and money. Our team will prepare your home the day of guest arrival to ensure it is guest ready and “prepped” to make a great first impression. We also close-up the day of departure to make sure everything is locked tight and in good condition after guests leave the property. We will notate or address any maintenance concerns that may need attention which we will communicate with you. Our in-house maintenance services are one way our owners generate larger profit margins than with other Property Management options on the market. Our extra services are typically much lower than market rates and include services such as; lawn maintenance, pest control, hot tub / pool maintenance, salt delivery (for water softeners), and changing air conditioning filters.
What are you waiting for?
Contact us today to schedule your personalized property consultation.