FAQ’s – Frequently Asked Questions

All of our vacation homes have sheets for every bed and sofa bed, bath, hand and face towels, and kitchen linens. You will need to bring your own beach towels for swimming pool, hot tub, or river front properties in most cases.

Some of our properties have internet and some do not, it is strictly up to the home owner’s discretion. Please look carefully at the list of amenities for your property on our webpage and if the property does have internet or wireless access it will be specifically listed on the amenities list. If you do not see it specifically listed under amenities, then your property will NOT have internet or wireless access. The coffee shop located in the town square does have free WIFI as does the Wimberley Library. Because of the nature of the internet connections in the Hill Country (usually satellite) we cannot guarantee connectivity during your stay.

We require 50% of the reservation balance at the time of your booking. Your remaining balance will be automatically charged to your credit card 30 days prior to your arrival date.

We only accept one credit card per reservation. If you wish to divide the reservation cost among more than one credit card, there will be a $5.00 additional processing fee per credit card added to your reservation. Hill Country Premier Lodging accepts all major credit cards.

All of our prices are subject to change. Owner’s may make improvements, additions, or the property may be in high demand causing them to increase the nightly rate. If you confirm a reservation and the price increases AFTER you have confirmed the reservation, we will honor the rate you were given at the time you confirmed the booking. Unfortunately if the price has increased and you have NOT yet confirmed the reservation, you will be charged for the new posted rate. A previous quote is not a guarantee of the price. Please ask for an updated quote when you are ready to finalize your reservation in order to prevent pricing confusion.

All of our properties are rented on a “first come, first served” basis and to be fair to all of our guests, we cannot hold dates. Our reservation program accepts online bookings in real-time and we accept all major credit cards in order to make the process as quick and easy as possible.

Reservations cancelled 30 days or more, prior to your arrival date are fully refundable less a $50.00 service fee. If you need to cancel your reservation less than 30 days of your expected arrival, your payment will be refunded to you less a $50.00 service fee if, and only if, the property you reserved is re-booked for the same dates. If it is not re-booked, your entire payment is non-refundable. Refunds will be made to the same credit card that the initial payment was charged. No deductions of guests, pets or reserved dates may be made less than 30 days prior to check-in. We encourage those who may have to cancel their reservation to purchase trip insurance. We recommend a company called Travel Safe Insurance. They are open 24 hours per day and you can reach them at 888-885-7233. They will ask you for a travel agent code which is “HILTX01”.

No. Once we receive your credit card information you are booked and confirmed and all cancellation policies do apply. This applies to online bookings, emailed bookings and verbal bookings taken by our customer service representatives over the telephone.

No. We must ensure that each guest has the BEST vacation rental experience possible. That means we are responsible for cleaning. Its vacation, wipe up, gather the linens, put out the trash, but let someone else do the deep cleaning for you.

If a vacation rental is pet friendly, it will clearly state so on the webpage. There is a standard pet fee assessed to all of our rentals, $25.00 per pet per night. If the property says no pets, we mean no pets. We would hate to ruin someone’s vacation by having their pet allergies flair up during their stay at what they were told is a non pet friendly rental. We are happy to help you find a great kennel near your destination if you desire.

Smoking inside a property is cause for eviction and a $500.00 fine (as stated in the rental agreement you sign). Smoking outside the property is permitted in most cases, but please do so cautiously and responsibly. Please dispose of all cigarette butts and clean ashtrays. There are some properties with very strict no smoking inside or out policies, so please note any disclaimers on the online listing if this is of importance to you.

No. Our occupancy limits are strict. This keeps our properties nice and our neighbors, owners, and homeowners associations happy. But more importantly, in the hill country we run off of septic systems. The maximum capacity number we apply to each property is based off the amount of guest the septic system can handle. We do not want you to have a “messy” vacation.

Check in is any time after 4 pm.

Check out is promptly at 11 am.

If your estimated arrival time is before 4:00 pm please plan to stop on the way at the shops or sights to delay your arrival until 4 pm. Housekeepers usually “turn around” several houses per day and work on very tight schedules so it just is not fair to them to appear earlier than expected – and they are within their rights to refuse you access to the house until the appointed time if they need it to finish their job. In the event that a property is ready ahead of schedule and available for you to get in early, we typically can accommodate this but please be aware there is a $50.00 per hour fee for each hour prior to normal check in time. The same applies for late departures. The housekeepers need their full time allotted to get the property ready and prepared for the next guests. But in the event your property has not been scheduled for cleaning right away, we will extend the check out with the understanding there is a $50.00 per hour fee for each hour past normal check out time.

Your confirmation email has crucial information regarding the check in procedure for your specific rental.  Please read your confirmation email very carefully so you do not go out of your way for the check in.

Our office is open until 6:00 p.m. on weekdays during the busy season, 5:00 p.m. during the Winter and off season, and 4:00 p.m. on Saturdays and Sundays. If you are going to be arriving after these business hours you will need to contact our office so we can make special arrangements for your check in. Also, if you will be arriving late, make sure to print your directions page and bring it with you, GPS is not reliable in our area. If prior arrangements are made for late arrivals, we will have someone available to help you with directions until a reasonable hour. However we cannot guarantee this assistance will be available after 10:00 p.m.

Only registered guests and pets are permitted on the property at all times. Excessive numbers of guests can damage property and cause problems with septic tanks. Many properties do allow a small number of guests, day parties, weddings, bar-b-que’s etc. so you will need to speak with a customer service representative about your specific situation so we can determine the best way to accommodate you, which may include an event fee. If you have any guests or pets at the property at any time that exceeds the registered number, without prior authorization from our staff, you will be fined. Violators can be asked to leave in which case there will be no refund for the time remaining on their reservation.

Some properties have the ability to heat the pool for an additional fee. If you choose to add the pool heating to your reservation we will need to know at least two days in advance of your check in date as it takes a significant amount of time to heat. When heated, the average water temperature is between 77-80 degrees. Pool heating fees can vary by property so please contact our Reservation Specialists for details.

No. There are several properties that appear to have a hot tub in the photos but do not actually have the capability to heat. We advertise them as “kid section” of the pool. Please read over the amenities list on the webpage for your property very carefully. If it does not specifically state “hot tub” then your property does not have a hot tub. We do not want you to be disappointed upon arrival so if you aren’t sure about your property, please ask one of our friendly associates and we can give you a definite answer.

We have a large number of properties located in or around Wimberley, however we service the entire Hill Country. We do have listings in San Marcos, Canyon Lake, Dripping Springs, Blanco, Driftwood, Fischer, Manchacca, and Johnson City in case those areas interest you as well.

Yes. Every HCPL property does have air conditioning and heating.

That depends on which vacation rental you choose. If there is a washer and dryer for guest use, it will be clearly stated on the amenities list of the webpage for your property.